Privacy Policy

Introduction

Please read our Privacy Policy in full before you use this website, www.crunchycritters.com References to “we”, “us” and “our” shall be deemed to be references to Crunchy Critters. References to “you” and “your” shall be deemed to be references to the person registering or placing an order on our website. Your continued use of our website confirms your agreement to and acceptance of our Privacy Policy.

Overview

We are committed to safeguarding and preserving your data and our Privacy Policy explains what happens to any personal data that is provided to, or collected by, Crunchy Critters during your visit to our website. We may record and monitor incoming calls to maintain our high levels of customer care and we reserve the right to amend our Privacy Policy.

Payment card data

We do not require payment card details for website orders and your purchase is finalised through our chosen payment card provider.

Payment card details are required for telephone orders and, once authorised, your card details are securely shredded. Should you place further telephone orders we will require your payment card details once again.

Data we collect

We comply with applicable laws implementing the so-called ‘EU Cookies Directive’. In providing Webstore functionality Amazon only use cookies which they consider to be strictly necessary (e.g. to remember an item placed in basket). We are aware that cookies may also be placed by third parties.

When running and maintaining our website we may collect and process the following data about you:

  • Your use of our website which includes details of your visits, pages viewed and site facilities utilised. This may include, but is not limited to, traffic, location and communication data
  • Personal data provided by you during registration or whilst shopping as a guest customer
  • Data provided when you communicate with us by email, telephone or post

 Use of your data

A quick, easy and seamless shopping experience is only possible through our collection of your data. Your data will not be passed onto any third parties and may be used by us for one or more of the following purposes:

  • To provide information requested by you relating to our products or services
  • To inform you of any changes to our website, products, costs, services or policies
  • To provide information to you relating to promotions, discounts or new product lines

 Storage of your data

Whilst operating our website it may be necessary to transfer your data to locations outside of the European Union for processing and storage. We endeavour to store your data in a safe and secure environment. You agree to indemnify us against any loss or damages you may suffer resulting from the interception of any electronic data willingly send to us.

Disclosure of your personal data

We will not disclose your personal data to third parties with the exception of the following circumstances:

  • Where we are legally required to do so
  • In the event we sell part or all of our business
  • In the pursuit of fraud prevention or reduction

 Access to your data

We are registered with the Information Commissioners Office in accordance with the Data Protection Act 1998 and you have the right to access your data held by us. We reserve the right to charge you an administration fee of £10 when asked to provide such data. Our details can be viewed under Registration Number Z2854898.

Use of cookies

Cookies enable us to obtain non personal statistical data relating to the computer used by our website visitors and may be used to implement changes to our website that we consider beneficial to your shopping experience. Data gathered by us may record your general interests in our website products and, where used, cookies are downloaded onto your computer’s hard drive. If you prefer a ‘cookieless’ visit to our website you may decline cookies by activating the ‘Reject Cookies’ option on your computer.

Your comments

Should you have any comments, queries or concerns relating to our Privacy Policy please contact us by email, telephone or post.

Contact details

Crunchy Critters
9-10 Havelock Street
Ilkeston
Derby DE7 5RJ
United Kingdom
Tel: 03333 4444 67
Email: info@crunchycritters.com

Trading details

Crunchy Critters is a trading name of Snow Pony Limited Registered in the United Kingdom with Companies House Company Reg No: 07561387. VAT Reg No: GB 221 3262 58