• How much will it cost to deliver my order?

    • Free Royal Mail 2nd class shipping within the UK on all orders over £100.00
    • Expedited next working day tracked delivery £6.99
    • Royal Mail 2nd class UK delivery from £2.49
    • Overseas delivery from £5.99

  • Can I track my order?

    Email confirmation is sent when your order is dispatched. Expedited and selected high value shipping orders will be allocated a tracking number which is added to your order notes.

  • How is my order packaged?

    Your order is packaged boxed or in a secure mail bag with anti-tamper seal.

  • When is my order dispatched?

    Orders received by 2pm Monday to Friday are dispatched the same day.

  • Who will deliver my order?

    Your order will be delivered by one of the following carriers:

    • Royal Mail: 2nd class UK orders
    • APC Overnight: Expedited UK orders
    • Local overseas postal office: Non-UK orders

  • When will I receive my order?

    • Royal Mail: 2-4 working days
    • APC Overnight: Next working day
    • Local overseas postal office: Delivery times vary from 4-10 working days

  • Can my order be delivered without a signature?

    Royal Mail 2nd class shipping orders do not require a signature and some of our products are delivered in letterbox friendly packaging. Expedited and selected high value orders will require a signature on delivery. Expedited deliveries can be left with a neighbour. In the event you’re not in to sign for your delivery a card will be left detailing re-delivery or collection instructions.

  • What if my order has not been delivered?

    If after 5 working days (2nd class shipping), 2 working days (expedited) or 14 working days (overseas shipping) you have not received your order please contact us.

  • What is your returns and cancellation policy?

    In accordance with Consumer Contract Regulations, we operate a ‘cooling off period’ for un-opened orders as follows:

    • Orders cancelled prior to dispatch are fully refunded
    • You have the right to cancel your contract any time up to 14 working days after receipt of goods and receive a full refund (excluding return postage costs)
    • Orders deemed to fall outside the ‘cooling off period’ will be fully refunded if un-delivered or returned under our product guarantee policy
    • Distance Selling Regulations do not apply to business to business customers and we reserve the right to charge a £15 handling fee on cancellation of un-opened orders
Have we missed anything?

If so please contact us