How much will it cost to deliver my order?
- Free Royal Mail 2nd class shipping within the UK on all orders over £100.00
- Expedited next working day tracked delivery £6.99
- Royal Mail 2nd class UK delivery from £2.49
- Overseas delivery from £5.99
Can I track my order?
Email confirmation is sent when your order is dispatched. Expedited and selected high value shipping orders will be allocated a tracking number which is added to your order notes.
How is my order packaged?
Your order is packaged boxed or in a secure mail bag with anti-tamper seal.
When is my order dispatched?
Orders received by 2pm Monday to Friday are dispatched the same day.
Who will deliver my order?
Your order will be delivered by one of the following carriers:
- Royal Mail: 2nd class UK orders
- APC Overnight: Expedited UK orders
- Local overseas postal office: Non-UK orders
When will I receive my order?
- Royal Mail: 2-4 working days
- APC Overnight: Next working day
- Local overseas postal office: Delivery times vary from 4-10 working days
Can my order be delivered without a signature?
Royal Mail 2nd class shipping orders do not require a signature and some of our products are delivered in letterbox friendly packaging. Expedited and selected high value orders will require a signature on delivery. Expedited deliveries can be left with a neighbour. In the event you’re not in to sign for your delivery a card will be left detailing re-delivery or collection instructions.
What if my order has not been delivered?
If after 5 working days (2nd class shipping), 2 working days (expedited) or 14 working days (overseas shipping) you have not received your order please contact us.
What is your returns and cancellation policy?
In accordance with Distance Selling Regulations, we operate a ‘cooling off period’ for un-opened orders as follows:
- Orders cancelled prior to dispatch are fully refunded
- You have the right to cancel your contract any time up to 14 working days after receipt of goods and receive a full refund (excluding return postage costs)
- Orders deemed to fall outside the ‘cooling off period’ will be fully refunded if un-delivered or returned under our product guarantee policy
- Distance Selling Regulations do not apply to business to business customers and we reserve the right to charge a £15 handling fee on cancellation of un-opened orders