Free Royal Mail 1st class shipping within the UK on all orders over £60.00
UPS Access Point next working day tracked delivery £7.49
Expedited next working day tracked delivery £6.99
Royal Mail 1st class UK delivery from £1.65
Overseas delivery from £4.49
Can I track my order?
Email confirmation is sent when your order is dispatched. UPS Access Point, Expedited Delivery, and selected high value shipping orders will be allocated a tracking number which is added to your order notes.
How is my order packaged?
Your order is packaged boxed or in a secure mail bag with anti-tamper seal.
When is my order dispatched?
Orders received by 2pm Monday to Friday are dispatched the same day.
Who will deliver my order?
Your order will be delivered by one of the following carriers:
Royal Mail: 1st class UK orders
APC Overnight: Expedited UK orders
UPS: Access Point UK orders
Local overseas postal office: Non-UK orders
When will I receive my order?
Royal Mail: 1-2 working days
APC Overnight: Next working day
UPS: Next working day
Local overseas postal office: Delivery times vary from 4-10 working days
Can my order be delivered without a signature?
Royal Mail 1st class shipping orders do not require a signature and some of our products are delivered in letterbox friendly packaging. Expedited and selected high value orders will require a signature on delivery. Expedited deliveries can be left with a neighbour. In the event you’re not in to sign for your delivery a card will be left detailing re-delivery or collection instructions. UPS Access Point orders will require a signature on collection from your nominated drop off location.
What if my order has not been delivered?
If after 4 working days (1st class shipping), 2 working days (expedited/UPS shipping) or 14 working days (overseas shipping) you have not received your order please contact us.
What is your returns and cancellation policy?
In accordance with Distance Selling Regulations, we operate a ‘cooling off period’ for un-opened orders as follows:
Orders cancelled prior to dispatch are fully refunded
You have the right to cancel your contract any time up to 14 working days after receipt of goods and receive a full refund (excluding return postage costs)
Orders deemed to fall outside the ‘cooling off period’ will be fully refunded if un-delivered or returned under our product guarantee policy
Distance Selling Regulations do not apply to business to business customers and we reserve the right to charge a £15 handling fee on cancellation of un-opened orders